CRM application improves profitability, increases customer satisfaction, and raises employee productivity with best practices professional services.īMC Software - Contact management solution automates telesales, improves CRM and increase productivity. Verint - Customer support and workforce optimization solution improves call center performance. Collect data, track leads from – telemarketing calls, websites, direct marketing, trade shows and more -in a centralized online database. LeadMaster - CRM strategy maximizes results, solution improves customer support and raises revenue.
Download a free white paper.ĬRMxchange - Software for contact management, customer feedback and analysis, outbound inbound CIM, call center monitoring and recording, and CRM performance optimization. Your Website can be your best customer service employee -responsive, knowledgeable, accurate and available day or night. Oracle (formerly RightNow) - Powerful web application knowledge base, inexpensive and painless. Louis, Missouri, Pipkins provides the modern commercial call center with advanced sophisticated forecasting and scheduling software technology. Workforce Management Systems development for more than a decade. Offering a wide array of customized contact center applications. Real-time, interval and historical reporting without upgrading costly hardware or software. Netlert Communications - Centers CRM reporting package for Avaya (Lucent) Definity ACD. InContact - is a leading provider of hosted telephony solutions, including but not limited to: IVR, ACD, CTI and Workforce Management, all hosted over our nationwide VoIP network. SYNTHESYS™ is the only Customer Interaction Management solution allowing employees to use one single system only and enabling non-technical staff to map processes and tailor screens to each process step within minutes. The PeopleSoft CRM solution helps call centers optimize every contact with their customers, employees, and suppliers to create more loyal, collaborative, and profitable relationships. Oracle - CRM software applications and services for the collaborative enterprise.
Combine telemarketing and email marketing.
For more information, visit CallPro CRM - proven and leading online call management system which enables you to manage your callers, call-lists, data and full reporting. Melissa Data provides solutions for address, email and phone verification, data enhancements and postal software. helps call centers manage and optimize their customer data.
As the industry’s best value, USAN gives you these features within a single license at a price point less than competing products charge just for enterprise maintenance and support. USAN - is an award-winning contact center software suite that provides automated dialing modes, inbound call management, IVR, scripting, agent and supervisor tools, call recording, real-time reporting and more. Scalable software applications with integrated email /knowledge management, self-service, web chat, co-browsing, paper-based customer service interaction and service fulfillment. Helps organizations transform their traditional call centers into multi-channel customer interaction hubs. With autodialing including Skype, lead routing, real time reporting and recording it is the perfect low cost solution. VanillaSoft is a leader in on-demand sales software, makes managing leads, sales calls and inside sales agents hassle free. More effectively manage customer interactions via voice, fax, email or the Web while reducing operating costs and delivering superior service. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center, helping companies deliver fast and optimal levels of customer service.įive9 - Complete customer interaction management (CIM) solution used by more than 1,100 businesses worldwide. Genesys is a leading provider of customer engagement and contact center solutions.